Quality

 

BACKGROUND

 

On 21st November 2005 the tourism section of the Barcelona County Council and the Barcelona Chamber of Commerce, Industry and Shipping signed an agreement to implement the Integrated Quality System for Tourist Destinations (SICTED) in several destinations within the province of Barcelona.

 

 

WHAT IS SICTED?

 

SICTED is a quality system that aims to improve the quality of tourist services and companies; that is to say, the quality of the destination.

 

Its strategic aim is to promote quality in tourist destinations, to harmonize sector standards, favouring long-term, comprehensive actions in the tourist destinations, and to strengthen their business network.

 

This system is intended to achieve a consciousness of tourist destination, to coordinate the agents involved in the tourist activities of the destination and to design products and services according to new demand trends.

 

 

 

WHO IS IT AIMED AT?

 

 

Tourism professionals, both from the public and private sectors.

Local organizations that need support for the implementation of SICTED.

 

 

 

WHAT ARE THE BENEFITS?

 

The tourist services and companies taking part will receive the following benefits:

 

Improvement of the company services and tourist services.

Human resources training and promotion of a quality culture.

Increasing customer satisfaction and loyalty.

Obtaining a quality label for the tourist services and companies, as well as for the tourism professionals by means of attendance certificates.